POLICIES AND PROCEDURES
I accept appointments for children under the age of 16 if they are accompanied by a parent or guardian during the service and have a parent or guardian signed waiver. Children 16-18 years old are required to have a parent or guardian signed waiver and are not required to be accompanied by a parent or guardian during the service unless requested by the therapist.
When you book an appointment with me, that time is considered yours. If no other time is available, I turn away patients who are also in need of treatment. Therefore not showing up and /or not calling ahead of time to re-open this time slot is not acceptable.
* 1 hour treatments are a full 60 minutes from your scheduled time. If you are late that time will be deducted from your treatment so please be punctual.
YOUR FIRST VISIT
Please arrive 10-15 minutes prior to your first scheduled appointment. This allows you time to fill out my health intake form & thoroughly assess your needs without feeling rushed.
If you are unable to arrive early, please print and complete our form ahead of time: (coming soon)
If you are late to your session you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule I am generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
24 hours notice is required to cancel or reschedule an appointment. Failure to cancel appointments at least 24 hours in advance or failure to show up for your appointment will result in a charge of full price of the scheduled appointment fee which will be processed on the credit card retained on file to reserve appointment.
I do not offer direct insurance billing but can provide a receipt for your session that you may be able to submit to your insurance company for reimbursement. A prescription from your doctor or chiropractor is typically required. You must contact your health insurance provider to verify that massage therapy is a covered plan benefit and for instruction on how to submit your claim. You are responsible for payment at the time of service.
Full payment is due at time of service. We accept cash, checks & credit cards (Visa, Master Card, Discover or American Express).
Gratuities are not included in the prices of our services and are always appreciated. All gratuities are at the client’s discretion, but are customarily 15-20% of the regular cost of service.
Please inform me at time of scheduling of any health conditions, allergies, special needs or concerns you have. Your safety is important to me & some services may not be appropriate for certain conditions.
In an effort to maintain a healthy environment, I ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. This is for your well being as well as the health of myself.
Receiving a massage when you are sick is not advised. While in the early and acute stages of a cold, the flu or other illness, a massage can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph). If you get a massage after the infection has peaked, you may experience a relapse of symptoms and feel sick again. Please wait until you have been well for at least a week before getting your massage. If you do need to cancel your appointment, please call me as soon as possible and I will be happy to reschedule your appointment for a time when you are feeling better.
COMMUNICATE YOUR PREFERENCES
Be sure to speak up. Some aspects of your massage session can be modified to your preference: lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.
CELL PHONE USAGE
In my effort to maintain a relaxing & tranquil atmosphere for clients, I ask that all cell phones and pagers be silenced or turned off upon entering our center. Cell phone use is not permitted beyond the front door.